What is the return policy?
Loudmouth accepts returns for items that are in their original condition, with tags attached and purchased no more than 90 days prior. In stock items may be returned for a full refund (including it’s shipping cost) to the original card or account the purchase was made from. Loudmouth must receive all returns first before a refund is granted.
Where do I send my returns?
Viking Cargo Logistics Pty Ltd
c/o Loudmouth Golf Returns
2 / 31 Waler Crescent
Smeaton Grange NSW 2567
Please complete the return form and include it with your item for faster service. If you misplaced the return form you can download and print one from here .
What is the exchange policy?
We are currently unable to process exchanges. If you would like to exchange a product, please return the original item(s) for a full refund (including it’s shipping cost) and place a new order through our website at au.loudmouthgolf.com.
Can I return Made-To-Order items?
There are no returns on Made-to-Order items. During the checkout process, a box must be checked by the customers that states, “I understand that Made-to-Order items take up to 4 weeks for delivery; and cannot be cancelled or returned once ordered.”
How long does it take to receive a Made-To-Order product? Can I have my order expedited?
It takes up to 4 weeks for Made-To-Order products to reach the customer’s doorstep. Rush delivery in not available on Made-To-Order products.
The product I want is not on the AU website, but I see it on the Canada, UK, and USA website. How can I purchase the item?
We are only able to ship items from our USA website internationally. Due to licensing restrictions, some products are available in the USA only.
My order consists of in stock and Made-To-Order products. Will they ship separately?
Yes, they will ship separately. The in stock item will ship out next business day from our US warehouse, while the Made-To-Order item will arrive up to 4 weeks from purchase date. You will receive a tracking number for both shipments separately.
How do we ship your order? How long does it take to ship my order?
Your in stock product will be shipped from the United States. We use FedEx International Economy for shipments. Please allow 7-12 business days for your in stock order to arrive. Please allow 4 weeks for your Made-To-Order items to arrive.
Customer Service Contact Information & Hours:
Customer service is based in the United States and open Monday – Friday 8:00am – 5:00pm PST. US holidays are observed.
(USA): 0011-1-415-686-7601 & [email protected]
Customs & Duties:
Loudmouth is not responsible for any taxes, tariffs or duties that your country's customs office may require upon delivery of merchandise purchased and shipped from the U.S. ** If you are shipping to an address outside of the US, you will receive a separate bill from FedEx for the customs/duties associated with your shipment. **
Can you collect your order?
No, sorry we are an online store but you can contact us via email at [email protected] our friendly staff are always happy to help you.
Amazom.com, eBay.com, or Jet.com:
Loudmouth Golf does NOT have an authorized store on Amazon.com, eBay.com, or Jet.com. Loudmouth Golf cannot verify the authenticity or product quality of Loudmouth Golf products purchased through a third party website. Loudmouth Golf's warranty does not transfer if you purchase an item from a third party reseller.
When purchasing Loudmouth Golf apparel and accessories, it is important to note where the product is being "shipped from and sold by," which is stated clearly in the header for each product on Amazon.com, eBay.com and Jet.com.
If you buy via Amazon, eBay or Jet.com and there is an error with the product, you must go through that seller to resolve issues. Returns, exchanges and price adjustments will not be honored unless the product is purchased from www.LoudmouthGolf.com.
How do your products fit?
For men’s clothing, Loudmouth measures true to size and runs similar to Dockers brand.
For women’s clothing, you can find a sizing chart on the product page for the specific item you’re interested in.
What is the difference between Regular, Easy-Fit, Par-Five, and Euro-Fit styles?
Regular: Fits like your standard, Dockers golf pants.
Easy fit: Fits the same as the Regular style, but includes an elastic waistband. Do not worry! The elastic is sewed inside of the pants and the pants will not scrunch up like a pajama. Customers that have tried these swear by them and never order Regular cut again!
Par Fives: Similar fit to the Levi 505 jeans. It includes 5 pockets with rivets. They sit lower on the waist and are tapered down the legs for a slimmer fit.
Euro Fit: Fits lower on the waist, slimmer by the thighs, and slightly flared at the bottom. Good for guys that like slimmer cut pants.
When will you get more inventory?
We recommend signing up for the newsletter in order to get notified when inventory is replenished. Customers can also find designs that we do not stock and additional products such as sport coats, vests, bowties, and chef coats in the Made-To-Order section of the website. Our newsletters contains up to date news on NEW designs, LMx Club member benefits and special sales.
Am I eligible for a price adjustment?
If you purchased an item online and the price drops (in the same pattern & size) within 7 days of your order date, we will honor a one-time price adjustment for the difference in store credit. To request a price adjustment, please send an email to [email protected] with your order number and details of eligible merchandise.
Idea, Design, and Product Submissions:
Loudmouth wants to avoid potential misunderstandings with its users in the event that Loudmouth’s website, products and/or marketing are similar to your ideas or submissions. While we appreciate like-minded creative individuals, Loudmouth Golf and its employees request that you do not provide us with any unsolicited ideas or submissions. This includes submissions of original creative artwork, pattern designs, design suggestions, advertising, marketing, suggestions, pattern names, slogans, logos, brands, trademarks, or any similar suggestions or feedback about our website and/or products (“Feedback”). If, however, you voluntarily submit or provide us with any Feedback, you grant Loudmouth a license to use, copy, distribute, modify, publicly perform, and publicly display such Feedback and incorporate the Feedback into our website and/or products for any and all purposes. This license is worldwide, will continue forever and cannot be revoked.
We receive so many awesome photos from our customers having fun in Loudmouth! If you choose to send us a photo please be aware that we retain the right to use it on our website and/or on any of our social media accounts. This includes photos sent through email, photos submitted through our website to the Fan Photo Album, photos posted to our Facebook page, photos tagged on twitter @LoudmouthGolf and photos tagged on Instagram with @LoudmouthGolf_HQ or #LoudmouthNation.
Thank you for being a fan of Loudmouth